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Second Solar Pilot Begins in Kurugu Vohoyili!

Posted on March 10, 2014March 19, 2018 by admin

Community Meeting — The community members of Kurugu Vohoyili gather around Shak and the chairman for a photo.

Today marks Day 1 of the second CWS solar center pilot. Shak and I will be leading the pilot in Kurugu Vohoyili. We have been monitoring the progress of the first solar center pilot in Wambong over the past 5 months. The first solar pilot has been a success, Chang Chang and Salima, the solar center entrepreneurs in Wambong, report that cell phone charging sales are high, they are making a substantial profit and they have even opened a bank account! The lanterns used in the first pilot were of poor quality, lasting anywhere from 20 minutes to 3 hours. The solar charging station was not big enough for customers and posed some logistical challenges during implementation. Shak and I hope to address both of these issues in the second pilot!

Burro light — Baba holds up a Burro lantern. He can’t wait to try it out at night.

In February, we took a trip to visit Burro in Koforidua. Burro is a bottom-up, social business founded by American entrepreneur, former Microsoft executive and co-founder of the board game Cranium, Whit Alexander. Burro operates off of their business slogan, “Do More” and markets high quality products to low income, rural populations, allowing people to save more and earn more. CWS is working in partnership with Burro for this pilot using their high quality lanterns, NiMH (nickel metal hydride) batteries, battery chargers, solar panels and solar panel generator (holding the battery and inverter for the panels). We are excited to see their products in action!

CWS decided to implement in Kurugu Vohoyili for several reasons. The village is a

Shak and entrepreneurs — Shak stands with Fuseina as she sells water to a customer at the water business

CWS independent community, Ayi and Fuseina run their water business well. Upon arrival today, Fuseina was selling water at the center. Kurugu Vohoyili is located in the Tolon District, it’s a small, remote community of 22 households and is on the lower income threshold of CWS communities (it does not have a school, most households do not have tin roofs, there is no visible farming machinery).

Shak and I arrived in Kurugu Vohoyili this morning and went right to the chairman’s house. The chairman is water business entrepreneur Fuseina’s husband and coordinates community development. We told the chairman that we would like to schedule a meeting with the chief and the elders to discuss a new proposition for Kurugu Vohoyili. The chairman said he would have everyone organized shortly to have the meeting today. Twenty minutes later, Shak and I were seated around a nice, shady tree with the chief, the elders, about 20 small children and some women (including Fuseina and Ayi).

Women of Kurugu Vohoyili gather around to listen in on the chief meeting

Shak and I gave our pitch for the solar center. We started off by congratulating the community on their water business participation rate and operations. We asked them about their current energy situation. It was as we expected. Most households use cheap lead acid batteries (Tiger Head or Sun Watt) to power low quality flashlights and use kerosene lamps. The elders said that most households own cell phones and have to travel several miles to charge them. We told them about an alternative, cleaner energy option for the community. CWS would be bringing the capital for a solar center (solar panels, battery, inverter), that we would like the community to elect two women to run the solar center and that each household will have the option of participating in the lantern program, paying 1 GHC to receive a lantern. The women will have Burro AA batteries, Burro battery chargers and power strips at the solar center for people to come rent batteries or to charge cell phones for a small fee.

Burro NiMH batteries are better for the environment compared to lead acid batteries or kerosene and are approved for landfill disposal in Europe and the US. Burro batteries do not leak and last longer than Tiger Head and Sun Watt batteries. The women will use the money they earn to invest in their business, to save in case something breaks and to earn a profit. Studies conducted by the UN and the World Economic Forum show that when women make money, they are more likely to invest in their families compared to men.

The community members were excited and the meeting ended in a round of applause. They asked a few questions and we concluded the meeting by requesting that the community elect two women and choose a sunny, secure location so that we can start building the solar charging hub tomorrow. We can’t wait to get started, more blog posts to come!

-Brianán

Problem Solving with Water Business Owners leads to Sustainability

Posted on February 10, 2014 by admin

At the CWS Ghana office in Tamale, the field staff and I talk about “problem villages”. These are CWS partnership communities that need help troubleshooting issues at their water businesses. The issues range in severity as the problems could be anything from the entrepreneurs having low sales because community members are busy on their farms. In this case, the use of Sales Tips could come in handy here, to improve sales and push customer expectations. On the other hand, it could also range to something as far fetched as a community believing there is a baby who comes out at night and puts evil spirits in to the polytank (this actually happened in the village of Tunga).

Let’s rewind to exactly 1 year ago and take a look at the project summaries for the communities Gbung, Jerigu and Galinzegu. This time last year the staff deemed these communities to be “problem villages”.

Jerigu- Al Hassan — Al Hassan – water business entrepreneur in Jerigu

January 4, 2013 – Jerigu. The polytank was empty. Al Hassan’s wife said her husband is busy which is why he hasn’t been treating water. He also ran out of Aquatabs (chlorine tabelts) and did not buy more until a few weeks too late. Beginning of February 2013, community members in Jerigu complain they never know when the center has water because Al Hassan is not around.

January 8, 2013 – Gbung – Wahab went to Gbung and saw the water business was empty. He went and spoke to Fati and Amina who reported they are trying to move the polytank from the market back to the dugout. Later in January, Amina said they are paying donkeys to come fill the blue drums in the market with water for 3 GHC ($1.50)! She needs to increase her price of water to make up for this added cost.

January 18, 2013 – Galinzegu – Amina’s polytank has been leaking, so the water she treated had dripped out. She lost 3 Aquatabs worth of water. Two weeks later in February 2013, Amina ran out of alum and had not planned to buy more, and then had to travel for a funeral before she could treat water. The center was empty during this time.

Gbung-Amina — Amina (top) and Fati (bottom) from Gbung

Gbung-Fati — Amina (top) and Fati (bottom) from Gbung

One year later, these communities have all made progress. CWS staff members would even say Jerigu, Gbung and Galinzegu are currently three of the highest performing water businesses.

In Jerigu, Peter recently reported visiting the water business early one morning and monitored sales for 16 households that came out to buy water! Household visit results from January 2014 were: 10 out of 12 households visited had clean water in their safe storage containers, which is 83% and well above CWS household visit average!

Gbung also showed improvements since last year. On February 3, 2014, Amina and Fati said that sales are going well, people come to buy water whenever they run out. They have kept their center at the market and community members pay 20 pesewas ($.10) per 20 L of water.

In Galinzegu, Amina has added Massamata to her water business team. When one of them travels, the other will be there to treat water. Massamata told CWS staff in January 2014 that she is always treating and selling water. Households told field staffer Shak that they no longer have stomach pains or diarrhea because they drink the clean water!

Monitoring Sales with Amina — Monitoring sales with Amina in Galinzegu!

Galinzegu - Massamata — Water business owner Massamata from Galinzegu

Business is not always easy for the CWS entrepreneurs but monitoring helps. By frequently visiting the water businesses, the CWS field staff is able to consult the entrepreneurs and give them business strategy. For example the strategies used in Jerigu, Gbung and Galinzegu: having a CWS field staffer come to monitor sales, discussing a price increase of water to make up for added treatment costs, or encouraging the community to have at least two women running the water treatment center at all times, are just a few of many ideas given to the entrepreneurs. In the future, CWS hopes the business owners will be able to make these decisions on their own by learning from experience. Through the use of monitoring and meeting with the entrepreneurs to work through issues in these “problem villages”, CWS is ensuring that the water businesses will be sustainable and independent in the long run.

-Brianán

Entrepreneurs in Wambong open Rural Bank Account!

Posted on February 3, 2014 by admin

Abiba & Salima matching — Abiba and Salima outside of Bonzali Rural Bank with their first deposit slip!

What an exciting day it has been at the CWS Ghana office! This morning Shak and I accompanied Abiba and Salima, water and solar center entrepreneurs from Wambong, to open their first bank account!

Since the solar center opened in October 2013, Abiba and Salima have been saving up their profits from mostly cell phone charge sales. They want to save their money in the bank to prevent theft, to acquire savings interest, to have money in the bank in case anything breaks at the solar center and in their own words, “to save for something big”. They also hope that the bank will offer a free checking account that would allow them to manage their money more effectively. You can learn more about Free Checking accounts here.

Salima & Shak — Salima and Shak (top picture) — Abiba fills out bank account application with Bonzali Rural Bank employee (bottom picture)

Abiba - bank helper — Salima and Shak (top picture) — Abiba fills out bank account application with Bonzali Rural Bank employee (bottom picture)

After doing some rural banking research, Peter, Shak and I decided that Bonzali Rural Bank would be the best fit for Abiba and Salima. They have a bank branch at the University of Development Studies in Nyankpala, which is close and accessible to the women from Wambong. The bank conducts business in English and Dagbani and has employees help illiterate customers fill out deposit or withdrawal slips, which means Abiba and Salima can go to the bank on their own.

We are so proud and excited for Abiba and Salima and hope to help more entrepreneurs open bank accounts in the future!

-Brianán

CWS Announces Water Business Openings Live on the Radio in Tamale, Ghana

Posted on January 10, 2014January 14, 2014 by admin

Sam, B and P — Peter, Brianan and Sam at the 89.3 Fiila FM radio station after their interview with Samiell

Today was an exciting day for Community Water Solutions: four new water treatment centers opened for business and the CWS staff were interviewed live on 89.3 Fiila FM Tamale.

It all started yesterday when CWS Director of Operations, Sam, went to the Tamale radio station Fiila FM to buy the fellows tickets to a concert they were promoting for this weekend. What started off as jokes and pleasantries with the radio broadcaster Samiell, soon turned in to a serious discussion about bringing a few members of the CWS Ghana staff in for a radio interview. Samiell informed Sam that Fiila FM aired a program that morning about the water crisis in the Northern Region of Ghana and that they would be interested in having CWS live on his show the following day.

My phone rang soon after- it was Sam, “CWS is going to be on the radio tomorrow morning! Call Peter!”

“Wait what, how did you pull this off?” was my immediate reaction. But knowing Sam, she was serious. Peter, the CWS Project Manager for Ghana, had been talking about getting CWS on the radio in Tamale for months now; he was going to be stoked.

In the Northern Region of Ghana, everyone listens to the radio. There are broadcasts in Dagbani and English, meaning that you do not need to be literate or need to know English in order to listen. In a recent survey from 2011 run by the Government of Ghana, UNICEF, USAID and Ghana Health Services found here: they reported that in the Northern Region 41.2% of women between the ages of 15-49 years and 62.1% of men between the ages of 15-59 years had listened to the radio in the last week of being interviewed, making it the most popular form of mass media in the Northern Region.

Sam, Peter and I got to the Fiila FM radio station at 8 am this morning. “You’ll be on in 30 minutes”, the receptionist told us. At 8:38 am we made our way in to the recording studio. Samiell, the Fiila FM broadcaster, greeted us as the host of the program. I smiled upon hearing his smooth talking, radio announcer voice as he said, “Nice to have you Community Water Solutions”, putting extra emphasis on the end making it sound like “Soluuutions”.

Adjusting the mics — Peter and Brianan testing the mics. Testing 1-2 1-2.

We had prepped for the interview so that Peter would do the talking; Sam and I figured most people listening would be unable to understand our American accents. But Samiell wanted to hear from all of us. He asked us about CWS, what we do, where we get our funding, the districts in which we are working and about our most recently implemented communities. What a great day to be interviewed! Sam announced that as we were being broadcasted, there were four new water treatment centers opening in the communities of Dundo, Namdu, Guremancheyili and Chandanyili. Tomorrow will be the opening day for Kundanali/Yapalsi! Bringing the grand total of CWS communities up to 60!

Peter and I finished up the interview by making an announcement to all Fiila Fm listeners North of the Volta, which also applies to all of you blog readers out there: if you are living in a community without pumps, pipes, boreholes or filters drinking from a river, dam or open water source then contact CWS Project Manager Peter at (+233) 020- 639-8391.

At the end, Samiell asked Peter to summarize the interview and final announcement in Dagbani for all the non-English speakers tuning in to the show.

Without further ado, here is the live broadcast recording. Enjoy!

Brianán

Peter’s Salaga Journeys

Posted on December 19, 2013December 19, 2013 by admin

5.Jumping pic — Eric and Peter having a jumping picture by the new signboard in Kabache/Kasawuripe!

My name is Peter Biyam, the Project Manager of CWS. I have worked full time with CWS for the past four years now. This is my first CWS blog post. I used to work full time monitoring the CWS villages in and around Tamale, but for now my daily routine has changed, which I feel so good about. As of June 2013, CWS has a new office in Salaga. Every two weeks, I go to Salaga to monitor the villages CWS works in around there. I go to make sure all is well with our women entrepreneurs and their water businesses. Which is fun!

2.Dust — Peter and Brianan covered in the Harmattan dust outside of their favorite Salaga restaurant 4A’s

Every time I’m in Salaga, I monitor the 3 Salaga villages: Kideng, Kabache and Tunga. I monitor with Eric and Brianan in Mr. Suli’s taxi. The Salaga villages are almost the same as the Tamale villages, the houses look the same and the people farm as many villagers do for a living. The difference between the Tamale villages and the Salaga villages are the languages spoken. People in the Tamale villages only speak Dagbanni, but the Salaga villages speak three or four languages. This is because most of the villages in Salaga are farming communities and different tribes move there to farm. Some of the languages spoken in the Salaga villages are Gonjan,Dagbanni, Checosi, Twi and Howsa.

4.Eric and Peter Tunga — Peter and Eric sit with Fulera and Azara, water business entrepreneurs in the Salaga village of Kideng

One thing I enjoy is the 3-hour bus ride from Tamale to Salaga. The road looks like it is getting better, so you don’t get too bored on the bus. Wow it always is great to me when I get to the bus station and find out that I have a nice seat. The best seats are the ones numbered 1-18, where you sit close to the window. The worst seats are the ones numbered 20-30 where you sit on a folding seat in the middle, which is very uncomfortable! The bus makes a lot of stops for people to get down, like people having to buy food, people having to pee or people leaving the bus for their stop. So the people sitting in the middle have to wake up and get down for all of these stops. I usually wait 10-30 minutes at the bus station before we leave. I take advantage and run and get some food before we depart. I love when the cool air blows through the window when the bus starts to move.

1.Clean water — Clean drinking water from a CWS water business

The people in Salaga are awesome. There is an egg and bread seller at the bus station who has good food. People in the villages are lovely too, the kids are smart and cute. So I feel at home anytime I am in Salaga. I always love to go to the restaurants after a long day of monitoring like the Maridon Hotel and 4A’s. The food is always good. This is what’s on the menu: fried rice, plain rice and jolof rice, I always go for the fried rice.

I am so excited to work in Salaga because it makes me feel like CWS is doing a very great job of bringing clean water not only to communities in Tamale but now also to communities in Salaga. I feel so good about this. I am proud of myself to be part of a team that is doing such an awesome job. I love my job! I hope that CWS will continue to reach out to all those who are in need of clean drinking water in rural villages all over the world. And I hope to be part of the team as it is growing, taking on more responsibilities as one of the leaders of CWS. Thanks.

-Peter

Season Changeover Stimulates Water Business Sales

Posted on November 21, 2013November 22, 2013 by admin

Customers! — Happy customers on their way home from buying water from Amina and Massamata’s water business in Galinzegu!

The rains “are finished” as Ghanaians would say, which means CWS water treatment centers are back in business! In the rainy season, which lasts from June- October in the Northern Region of Ghana, CWS communities collect rainwater. Rainwater is plentifully and freely available in these months, so community members opt for free drinking water instead of paying the $.05 to fill their 20 L containers at the water treatment center.

200 L drums — Rainwater collected in 200 L yellow drums in the village of Gidanturi. While this water is safe for using for household chores, it is easily contaminated. People need to open the lid and dip a scooping bucket in to fetch the water. Contamination alert!

Now that the rains have stopped, the only available clean water source in CWS communities is for people to buy water from the centers. The only other water available for drinking would be stored rainwater in 200 L blue drums or clay pots (not safe for drinking), stored rainwater in cement rainwater catchment tanks (not safe for drinking), stored rainwater in hand dug wells (not safe for drinking) or dugout/stream water (definitely not safe for drinking).

While the answer seems obvious (they should go to the center!), it’s not that simple. The entrepreneurs have not been regularly treating water and the community members have not been regularly buying water. So this limbo period is always an adjustment for CWS communities. As CWS Assistant Project Manager Shak put it, ” It’s no longer raining. So this is just our biggest challenge for the next month, getting people used to buying water again. ”

Local well unsafe! — A “local well” in Kabache/Kasawuripe. This is the water the entrepreneurs have been treating in this community. It is not groundwater and is easily contaminated with human and animal waste… aka do not drink!

Behavior change isn’t easy. And that’s what CWS is focusing on in transitioning from the rainy to the dry season. Changing the entrepreneurs’ behavior so they incorporate water treatment and selling water into their daily routines and changing the consumers’ behavior, so they get used to coming to buy water.

Wahab monitoring — CWS Field staffer Wahab making household surveying look easy.

In most communities, this transition is seamless. For example, in Kpanayili where the entrepreneurs now use a metal polytank stand to move the center from the various water sources throughout the year, their water business is operating with high sales! Field staffer Wahab is in charge of the monitoring and evaluation for Kpanayili. He reported on November 20, 2013, “It was such a happy day, seeing Kpanayili’s center up and running after the rains.” Last year, community members took their sweet time transitioning back to using the center and this year, they haven’t missed a beat.

But in other communities, the transition has not been so seamless. For example, in Nyamaliga, the community relies solely on rainwater throughout the rainy season because their dugout path gets muddy and slippery. I along with the other staff can vouch for this as we’ve all taken a tumble trying to get to the dugout. Sana and Sofou who run the center refuse to treat water until the community members help them weed the path to the water treatment center, which means a few weeks of people not having access to clean drinking water. This baffles the CWS field staff because if the path is dry then the entrepreneurs should be able to access the dugout! CWS Project Manager Peter reported this week that the path was clear so there should be no delay in water treatment… as for that one we’ll have to report back next week.

Rainwater catchment tank — CWS staff Amin and myself recently tested rainwater catchment tanks in Sakpalua, Djelo and Kpenchila. Almost every tank tested positive for total coliform and a few tested positive for e-coli. These tanks are hard to clean and the organizations that set them up do not return for testing or monitoring. We advise communities not to drink from them.

In Tohinaayili, the community decided to move their center to the town center during the rainy season to treat rainwater. This is Tohinaayili’s first transition from the rainy to the dry season, as CWS implemented here in the Winter of 2012-2013. While their polytank is not empty yet, the entrepreneurs have been lackadaisical to move it back to the dugout. The CWS field staff has seen this type of transition before and found that it takes a few seasons to get the hang of it.

Finally, the path to Gbateni was flooded all rainy season. The CWS staff had not been there since May! On November 20, 2013, CWS field staffers Amin and Peter were finally able to get there. They arrived at the center and it was empty, community members did not have clean water in their storage containers. The entrepreneurs were also not home so they could not figure out what was wrong. The staff will have to get back ASAP. Buhijaa and Chanaayili, villages that are also inaccessible to CWS staff during the rainy season, were up and running the entire season! Chanaayili even sent a message to Gidanturi mid rainy season requesting that CWS staff send aquatabs (chlorine tablets) with someone who was able to make it across the flooded road.

Amin to Gbateni — Amin trudges through the flooded path to Gbateni mid-rainy season.

metal pt stand — Shout out to the metal polytank stand which several communities are now using to move their water treatment centers from different water sources throughout the seasons

These seasonal transitions are a challenge for CWS every year. Each community adapts to the changing of seasons at a different pace. But the cool thing about CWS is that the field staff is with these entrepreneurs and communities throughout the process! The staff shows the entrepreneurs how to rally assemblymen, chiefs and queen mothers to get the communities back on track or even modifies the CWS technology (like the moveable metal polytank stands) so that these water businesses will be sustainable without staff help in the future!

-Brianán

Jarayili: Results and Reflections from Abby

Posted on October 28, 2013October 28, 2013 by admin

I’m contemplating my last two weeks in Tamale as I sip my favorite African cider, Savannah Dry, at Accra’s airport while waiting to board my flight to Johannesburg. My time in Ghana was wonderful and I am really sad to leave. On Thursday, Peter and I went to Jarayili to present our results to the community. I was so excited! My lab tests showed that rainwater collected in Jarayili households is almost always contaminated with both total coliform and E.coli, which in turn makes rainwater entirely unsafe to drink. In addition, my tests indicated that polytank water is very rarely contaminated, which is exciting because this means that Suayba and Awulatu are doing an excellent job as co-owners of Jarayili’s water business!

Abby in Jarayili — Abby and Peter hanging with community members in Jarayili

When I first began the project two weeks ago, I assumed rainwater would be the cleanest because it falls from the sky, whereas the polytank water comes from a muddy dugout infested with mosquitoes, total coliform, E.coli, and who knows what else. I now realize that collected rainwater is unsafe to drink because it is highly susceptible to contamination. For instance, one finger dipped into an entire 70-liter bucket of rainwater threatens the pureness of the water. In addition, hygiene is poor in the village, which increases the likelihood of contaminating the rainwater. Finally, the dugout water is treated with alum (to reduce turbidity) and chlorine (to kill contaminants), which is residual. This means if if a single finger is dipped into a 70-liter bucket of polytank water, the residual chlorine will keep the water from being contaminated days after it was first treated.

My recommendation to the community was to always buy polytank water, even throughout the rainy season. I explained to the villagers that paying for clean water may not be their first choice now, but it will benefit them in the future because medical bills for diarrhea, typhoid, and cholera are high. They understood. In addition, Peter and I talked to the community about the relationship between clean water, health, and hygiene. Jarayili’s chief, elders, women, and men engaged in a lively discussion at the end of our spiel, which made me think that Peter and I made a lasting impression. I really believe Jarayili families will prioritize clean water in the future.

Jarayili 2 — Abby and Peter doing an educational presentation using salt water to show that clear water like rainwater is not always safe for drinking.

I already miss seeing Suayba’s cheery smile every morning. I really hope I can come back to check up on Jarayili in the future!

Until next time,

-Abby

Update from the Field: Water Quality Testing Begins in Jarayili!

Posted on October 22, 2013October 22, 2013 by admin

I cannot believe how fast these two weeks are blowing by! I am already halfway through my project in Jarayili, which has been interesting in both the field and the lab. In addition, I have visited some awesome sites in Tamale thanks to my wonderful tour guide/ housemate, Brianan.

Peter and I woke up on Saturday morning to meet with Jarayili’s chief, elders, and community members to explain the reason behind our daily visits to their small and remote village. Earlier, we met with Jarayili’s CWS entrepreneur, Suayba. I was really excited about her enthusiasm for our project, which is testing whether or not water is contaminated when villagers use jerry cans and garrawas to move polytank water and rainwater into their 70-liter clean water storage buckets. Suayba wanted to get involved and thus far, has helped us everyday as we visited Jarayili’s 18 households, interviewed women in the households about their safe water practices, and taken samples from each 70 liter container. Some of her children have gotten involved as well! I am really enjoying getting to know the community and talking with people individually. Hearing personal stories about how clean water has improved the quality of life in Jarayili is extremely rewarding and motivates me to get out there everyday despite having to wake up at 5:30am.

From rainwater collected in a dry well to unwashed jerry cans and water taken from a dugout to not enough chlorine used in the polytank, I have now seen the whole gamut of methods of water contamination. My lab results show that there is no E.coli or total coliform in the buckets of women who washed their jerry cans with soap and bought water from an adequately chlorinated polytank. However, there is total coliform, and in some cases E.coli, in the water buckets of women who collected rainwater or did not properly wash their jerry cans. I still have a few days to test and I am excited to see if my future results match up with my current findings!

Finally, Brianan showed me a nice restaurant in the city that is located on a rooftop! It was cool to see a bird’s eye view Tamale. In addition, I am eagerly awaiting the completion of a shirt and dress I am having made by Martha, Brianan’s favorite tailor in town, from local Ghanaian fabric I picked out last week.

-Abby

Abby’s First Days of Monitoring!

Posted on October 17, 2013 by admin

The last few of days have been exciting ones! Tamale community members celebrated Eid al Adha on Tuesday and Wednesday, which brought entire families to the streets for group prayers and cow slaughterings to commemorate the completion of Hajj, the annual Islamic pilgrimage to Mecca. On Tuesday, the CWS office took the day off to celebrate the holiday with a fun afternoon BBQ of veggie and sausage kebabs. Yesterday, Peter, Brianan, and I visited three CWS villages southeast of Tamale to meet the wonderful ladies of Libi, Nyamaliga, and Jarigu and to give me some field experience before Peter and I head to Jarayili on Friday.

Luckily, we caught Cheriba from Libi as she was running out the door to mosque and briefly checked up on the goings of her water business, where CWS is experimenting with metal stands that make the polytanks transportable. Cheriba reported that her business is going fine, but that sales are down because villagers tend to collect their own rainwater during the rainy season rather than buy treated water from her water treatment center. Sana from Nyamaliga had a similar story about her business. We missed the other women because of Eid’s festivities so we called it a day after getting water samples from Jarigu’s water treatment center.

Today, Peter and I visited two villages north of the Tamale, Bogu and Tindan. We dropped in on compounds, talked water, and grabbed tests from twelve households’ 20-liter clean water buckets. This experience helped me realize the importance of regular monitoring in development. The community members really appreciated our reminders about the importance of sanitation and clean water, as well as the encouragement to implement safe water practices.

Afterwards, I brought the water samples to the CWS lab to check for the presence of total coliform and E.coli. The tests will be used later to help educate community members about the importance of transporting and storing clean water.

I am looking forward to tomorrow, which will be my first day Jarayili!

– Abby

CWS Partners with South African Social Venture, See Saw, Lowering Communication Barriers between Entrepreneurs and Staff

Posted on September 24, 2013September 24, 2013 by admin

See Saw piloted the See Tell application with CWS, a reporting system that uses cell phones to collect data. With See Tell, CWS entrepreneurs are encouraged to use cell phones to report issues to the CWS staff about the water businesses.

Since February 2013, Community Water Solutions has been partnering with See Saw, a Social Venture based out of Cape Town, South Africa that aims to improve water delivery and sanitation services in Africa through the use of new technology. See Saw reached out to CWS to pilot the See Tell application, a reporting system that uses cell phones to track data from senders for free. The purpose of the pilot was to allow CWS entrepreneurs to report issues with their water treatment centers and to reduce the CWS response time to these issues. In the pilot, CWS field staff also used See Tell to report the communities they visited and the length of time each staff member spent in that community.

The pilot was implemented in thirteen CWS communities. The entrepreneurs were given a laminated See Tell sheet with six different numbers to call for six different situations. When they called this number, it would ring a few times and drop the call, so the entrepreneurs were not charged cell phone credit for reporting. On the other end, See Tell would receive the call and log the situation reported. The six situations were: 1. All is well 2. I need more chlorine 3. I need more buckets 4. My tap is broken 5. There is a problem with the tank 6. Emergency! Please call back. The emergency number was actually the CWS staff’s number in charge of that community, so if the entrepreneurs called this number then they would be charged for the call. There was also always the option for the entrepreneurs to “flash” the CWS staff or let the phone ring and drop the call. This way the entrepreneurs would not be charged and CWS staff would have to return the call.

See Saw would then send e-mails to CWS every 2-business days (Monday, Wednesday, Friday) to relay all situations that were reported by the entrepreneurs. The emergency number was created so that the CWS would be able to respond more immediately to the situation.

An example of a See Tell Report sent to CWS staff by e-mail every 2 business days.

See Saw and CWS decided to give the entrepreneurs an incentive of cell phone credit of 2 Ghana cedis, the equivalent of $1 for every month they reported, to entice the entrepreneurs to use the reporting system.

MTN is the most popular network used by CWS entrepreneurs because it has the most cell phone coverage in Ghana. The communities are able to make calls with MTN even in very remote locations. This is an example of the airtime credit distributed to entrepreneurs as an incentive to use the See Tell application.

Since the pilot, CWS and See Saw have expanded See Tell to thirty-four communities and by October all fifty-five communities will be using the application. CWS and See Saw have been in conversation throughout the process to make any changes necessary to improve the application.

When the entrepreneurs first started using the application, some were not sure if their calls were going through. The “dropped call” was confusing, how could you know See Tell received the report? To fix this problem, CWS staff went back after receiving See Tell reports and informed the entrepreneurs when their call had been received. There were also changes made to the laminated number sheet. CWS recommended that the situations be cut down to four: 1. All is well 2. I need more chlorine 3. There is a problem with the tank 4. Emergency. This would make the options simpler for the entrepreneurs.

The challenges with the See Tell software in these remote communities are that often times the entrepreneurs do not own cell phones, they have a hard time buying cell phone credit or they do not have access to electricity to charge their cell phones. Fully charged cell phones with credit are crucial to See Tell success. Since the entrepreneurs do not pay for the calls to See Tell, some have been using other peoples’ phones to send in their reports.

The See Tell software has overall aided the CWS staff in responding to problems. For example, recently in Checko, an independent community that is only visited once a month by CWS staff, Abiba ran out of aquatabs. She communicated through See Tell and the CWS staff was able to immediately follow up and get her the chlorine she needed to keep the center running. The emergency number has been a great way to fuel communication between the CWS staff and the entrepreneurs. As more communities become independent, CWS will need an application like See Tell or a system in place to ensure water businesses are operating without frequent monitoring.

-Brianán

The new and improved laminated sheet with 4 situations in which the entrepreneurs can report to CWS Staff.