We wanted to take a moment to update our supporters on how Saha is responding to the ongoing COVID-19 pandemic. Ghana announced the first two confirmed COVID-19 cases in country on March 12th. Like everywhere, the situation is changing daily as the case number grows.
The goals of Saha’s COVID-19 response are the health of our staff and partner communities, communicating accurate information, and following the instructions of public health officials. With those three goals in mind, we have decided to pause any new water business implementations while we wait to see how the situation in Ghana progresses. Instead, we are going to focus our efforts on making sure that our 247 current partner communities have the water treatment supplies that they need to keep their water businesses running smoothly. We are also reaching out to our government partners to see if and how Saha can help spread accurate information about COVID-19, hand washing and/or other important messages since we have such strong relationships with so many remote, rural villages and the staff/transport required to reach those communities quickly.
As soon as the first cases were announced in Ghana, our entire staff, in small groups, went through training on COVID-19 and how to protect yourselves via frequent hand-washing, social distancing, and staying home when sick. We set up a hand-washing station at the office and mandated anyone who entered the compound had to wash their hands. Despite the reduction in field work, we are committed to continuing to pay our staff through the duration of their contracts, and have been using this time to develop and test new ways for our team members to support our entrepreneurs remotely. We are also continuing to provide health insurance benefits as well as a new unlimited sick-leave policy. We also gave one safe storage container to each team member so they can set up their own hand-washing station at home to keep their families safe.
In the last two weeks, we have transitioned to work-from-home for our whole team. Our field team has been working hard together on establishing phone contacts for all 247 villages. This sounds simpler than it is! We work in the most remote, rural places in northern Ghana, where few people have cells phones, there is no electricity to charge that phone, and network connections are poor. Our team has gotten creative – using the numbers of motoking and market truck drivers, or contacts from nearby villages to reach our entrepreneurs. To date we have successfully been able to contact 80% of our villages through these methods. This work is ongoing but we are confident that our innovative, hardworking team will find a way to remotely reach all of our village partners. We are also developing new protocols that minimize contact and support proper social distancing recommendations for when our entrepreneurs need our support in securing more water treatment supplies or fixing a technical problem.
So much is different for Saha (and all of us) compared to just a few weeks ago. One thing that hasn’t changed is that clean water is essential for health. In our 247 partner communities, the Saha water business is the only source of clean water for the residents there. These businesses are currently serving a total of 110,000 people. Saha is in it for the long haul with our partner communities, and we will continue to support them in delivering clean water no matter the circumstances. We thank you for your continuing support as we fulfill our mission to bring the cleanest water to the people who need it most.