Applications for the 2014 Winter Fellowship Program are due in 1 week! Click here to apply now!
What is the fellowship? Watch this short video to learn all about how the CWS Fellows help us train women entrepreneurs to start sustainable water businesses!
Since February 2013, Community Water Solutions has been partnering with See Saw, a Social Venture based out of Cape Town, South Africa that aims to improve water delivery and sanitation services in Africa through the use of new technology. See Saw reached out to CWS to pilot the See Tell application, a reporting system that uses cell phones to track data from senders for free. The purpose of the pilot was to allow CWS entrepreneurs to report issues with their water treatment centers and to reduce the CWS response time to these issues. In the pilot, CWS field staff also used See Tell to report the communities they visited and the length of time each staff member spent in that community.
The pilot was implemented in thirteen CWS communities. The entrepreneurs were given a laminated See Tell sheet with six different numbers to call for six different situations. When they called this number, it would ring a few times and drop the call, so the entrepreneurs were not charged cell phone credit for reporting. On the other end, See Tell would receive the call and log the situation reported. The six situations were: 1. All is well 2. I need more chlorine 3. I need more buckets 4. My tap is broken 5. There is a problem with the tank 6. Emergency! Please call back. The emergency number was actually the CWS staff’s number in charge of that community, so if the entrepreneurs called this number then they would be charged for the call. There was also always the option for the entrepreneurs to “flash” the CWS staff or let the phone ring and drop the call. This way the entrepreneurs would not be charged and CWS staff would have to return the call.
See Saw would then send e-mails to CWS every 2-business days (Monday, Wednesday, Friday) to relay all situations that were reported by the entrepreneurs. The emergency number was created so that the CWS would be able to respond more immediately to the situation.
See Saw and CWS decided to give the entrepreneurs an incentive of cell phone credit of 2 Ghana cedis, the equivalent of $1 for every month they reported, to entice the entrepreneurs to use the reporting system.
Since the pilot, CWS and See Saw have expanded See Tell to thirty-four communities and by October all fifty-five communities will be using the application. CWS and See Saw have been in conversation throughout the process to make any changes necessary to improve the application.
When the entrepreneurs first started using the application, some were not sure if their calls were going through. The “dropped call” was confusing, how could you know See Tell received the report? To fix this problem, CWS staff went back after receiving See Tell reports and informed the entrepreneurs when their call had been received. There were also changes made to the laminated number sheet. CWS recommended that the situations be cut down to four: 1. All is well 2. I need more chlorine 3. There is a problem with the tank 4. Emergency. This would make the options simpler for the entrepreneurs.
The challenges with the See Tell software in these remote communities are that often times the entrepreneurs do not own cell phones, they have a hard time buying cell phone credit or they do not have access to electricity to charge their cell phones. Fully charged cell phones with credit are crucial to See Tell success. Since the entrepreneurs do not pay for the calls to See Tell, some have been using other peoples’ phones to send in their reports.
The See Tell software has overall aided the CWS staff in responding to problems. For example, recently in Checko, an independent community that is only visited once a month by CWS staff, Abiba ran out of aquatabs. She communicated through See Tell and the CWS staff was able to immediately follow up and get her the chlorine she needed to keep the center running. The emergency number has been a great way to fuel communication between the CWS staff and the entrepreneurs. As more communities become independent, CWS will need an application like See Tell or a system in place to ensure water businesses are operating without frequent monitoring.
-Brianán
Around this time last year, Community Water Solutions announced the kick-off of their Social Enterprise Competition at their annual benefit; an opportunity to bring new and innovative solutions to rural communities in Ghana and to expand the CWS model and brand to more than clean water.
After interactive workshops and valuable mentorship sessions, Ben Powell and Mark Moeremans decided to team up, bringing together a diverse set of skills and knowledge. And while there are a plethora of challenges and opportunities facing the people of Northern Ghana, the duo decided they could make a difference in the region’s lack of electric power, which results in poor health, limited education, decreased productivity, and traps the region’s people in poverty.
The team – also known as InnovaSun, proposed an entrepreneurial solar power business that leverages several of the ideas of CWS’s successful water business model – providing demand to a community in the form of rechargeable lanterns and charging individuals to recharge their appliances. The team went on to win the competition and the $10,000 prize as seed money to turn their idea into reality.
Since then, Ben and Mark have worked diligently to refine their project plan, test solar equipment, find local vendors in Ghana, develop contingency plans, and coordinate with the CWS ground team to ensure their success. Now with just one month before their departure, the team is finalizing their strategy and beginning to order the solar equipment that will hopefully bring electricity to a region that is almost entirely “off the grid.”
Ben and Mark will be arriving back in Ghana in late October – a year after presenting their social enterprise to a panel of judges. They will spend three weeks setting up a solar power business, training a new group of female entrepreneurs, and monitoring their progress / success in hopes of expanding their model in the future. Stay tuned to hear how their project goes, and who knows, maybe you’ll see an application for the InnovaSun project on the CWS page in the future!
Back in June, I wrote a blog post about metal polytank stands and how CWS was going to test them in communities that use multiple water sources. You can read that post here.
Since then, CWS has distributed metal polytank stands to 10 different communities: Gbandu, Jarayili, Kabache/Kasawuripe, Kindeng, Kpalbusi, Kpalbusi, Libi, Tacpuli, Tindan II and Tunga. These are villages that CWS targeted because of the challenges the entrepreneurs were facing in keeping their water businesses open year round. Most of the CWS water businesses are set up next to dugouts where community members already go to get their water. Center implementation next to the dugout is ideal because when women fetch water for household use, they can buy clean drinking water from the centers without disrupting their daily routines.
But what happens when people go somewhere closer to fetch water? Well the entrepreneurs who sell water (usually) lose business. The community members living in these CWS villages are practical people with busy schedules. If the village women can save time by fetching water somewhere closer to home, they are going to make the switch and avoid the extra trek to buy clean water.
The CWS field staff observed this in a number of communities. In the transition from the dry season to the rainy season and vice versa, the level of the water sources can drastically fluctuate. In the Northern Region villages, the rains determine how much water is available. New dugouts form for short periods of time, a river can become more accessible or even hand dug wells are used to collect rainwater. With the low-tech nature of the CWS model, the women can move the location of their water businesses as long as there is water to treat.
With the help of a welder, CWS created the metal polytank stand and modified the CWS model to the changing of seasons and water levels. Some of the water businesses easily adapted to the metal polytank stands. For example, in Kpanayili, Affilua, Anatu, Fati and Zilifau used their metal polytank stand to move the center to a closer dugout that only has water in the rainy season. Their sales drastically increased when they switched water sources. In Tacpuli, Lasinche moved the water business from the dugout to a smaller dugout closer to the community. Kpanayili and Tacpuli have been operating with the new stands just as the CWS field staff envisioned. And the entrepreneurs have reaped the benefits.
The smaller dugout in Tacpuli.
The entrepreneurs have lower sales during the rainy season because community members have the option to collect free, clean rainwater instead of buying water from the centers. In Libi and Kpalbusi, the rains delayed their transition to using the metal polytank stands. In Libi, the water business entrepreneur, Cheriba, banked on her community collecting rainwater in July and August because she was busy on her farm. As a result, the water business was left empty at the river where nobody goes to get water this time of year. The CWS field staff is working with her to bring the center to a closer source, so people will have the option to buy clean water when the rains stop. In Kpalbusi, Huseifa, Zilifau and Maria moved their water business from the dugout to the center of town to treat rainwater. The problem was they were not receiving enough rain to treat. Their center was empty all of July. As of the beginning of August, the entrepreneurs have moved the business to a nearby stream where they will be able to keep the center up and running until the dry season.
With the drastic change in water levels throughout the year, the CWS entrepreneurs have to alter the way they do business. This could mean treating rainwater, dealing with the change in sales from the dry season peaks to the rainy season lows, or even moving location. In the past, CWS has found that it can take a year of dealing with these challenges for the entrepreneurs to become familiar with the way their individual businesses operate. The metal polytank stands are going to be added to this equation of business operations. The entrepreneurs are going to have to ask themselves: When should we move the centers? Where are people going to fetch water? What location will bring in the highest sales? Who can I find to help us move the centers? This will take some getting used to. But the metal polytank stands should help in keeping these businesses open year round, which is the end goal after all.
-Brianán
Applications for the 2013 Fall Fellowship are due tomorrow at 5pm EST. Help us bring clean water to hundreds of people this October! Click here to apply now!
